We’re sorry to hear that LUMA Workplace won’t load for you. Here are some troubleshooting steps we recommend:
A browser extension, plugin, or ad blocker may be blocking the connection to LUMA Workplace. To troubleshoot, try accessing LUMA Workplace in an incognito browsing window or private browsing window.
If you're not familiar with how to do so, here are links with instructions depending on the browser that you're using.
If you’re unable to access LUMA Workplace in an incognito or private browsing window, the connection to LUMA Workplace may be blocked by your organization's internal firewall or permissions. In this case, our recommendation is for you to check with your internal IT team or try LUMA Workplace on a device that is outside of your organization’s network.
If you've followed these steps and you're still unable to connect to LUMA Workplace, please contact us for assistance. We're happy to help!