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I’m having trouble signing into my account to purchase a LUMA certification program. What are the troubleshooting steps?

To complete the purchase of a LUMA certification program, you will need an account for luma-institute.com.

Note for LUMA Workplace users — the account you use for purchases on luma-institute.com is separate from the account you use to log into LUMA Workplace.

  • After proceeding with your order, you'll see the screen below.
  • If you’ve never purchased a LUMA training before, click Create your account.

Shop.luma-institute.com_sign_in_screen_Create_your_account_button_highlighted.png

  • If you’ve purchased a LUMA training before and are having trouble signing in, follow these steps.
    • Please note — the Username can be an email address.
  • Click Forgot your username or password?

Shop.luma-institute.com_sign_in_screen_Forgot_username_password_highlighted.png

  • Enter your email address, then click Search.

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You’ll be sent an email to reset your password. If you don’t receive the email or continue to have trouble logging in, please email support@luma-institute.com.

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